FAQ

Here are the most frequently asked questions. For further information please contact our team, which is always available to deal with any questions.

General information regarding the property

On the description page for every property, click on the headings "availability" and "price" to see the price in Euro. Contact our team if you would like this information by phone or Email.
The prices shown are for a week and vary according to the periods indicated. For properties available for periods of less than 7 days, prices per day are shown, as well as the minimum number of nights. Some of the larger villas can be rented in part. In this case weekly prices vary according to the number of guests and to the number of bedrooms and bathrooms used. On the description page for every property, under the heading "services", both services included and excluded are explained.
On the description page for every property there is a Google map showing the location of the property.
You can request general information by filling in the form on the "Contacts" page. For more specific information fill in the "Send Request" form on the description page of the property. If you are looking for information regarding more than one property you can use the "My Shortlist" page after having added the chosen properties.
On the description page for every property, under the heading "services-policies", the arrival day is shown (Saturday or other). If you prefer your holiday to begin on a day other than that stated, please contact our team to see if your request can be accepted.
The maximum number of sleeps is shown on the description page for each property and cannot be exceeded, unless specific agreement has been made, in writing, with our team during booking. Only one child under the age of 3 is not included. A cot is usually available (included or for a fee). Some properties provide extra beds (usually for a fee) that can be added without being considered as exceeding the given number. Such situations are shown on the description page for every property under the heading "services".
The dates showing when the swimming pool is open are specified on the description page for every property under the heading "description". Some villas offer heated swimming pools (included or for a fee). This service must be requested before the holiday.
To help you find a property where pets are welcome, we have included the heading "pets allowed" in the advanced search. On the page "Holiday Ideas", click on "Pet-friendly holidays" to see all our properties that accept pets. Where pets are welcome, information is given on the description page of the property under the heading "services-policies", and if there is an extra fee this is specified. If you do intend to bring your pet this must be agreed, in writing, with our team during the booking phase.
Generally, our villas are suitable for families with children. We do recommend, however, that children are never left alone, especially near swimming pools, balconies, terraces, stairs etc. On the "Holiday Ideas" page click on "Family villas" to see the villas that are particularly suitable for children of all ages. In any case if you have any special request please contact our team that will deal with your specific needs.
In order to help you find a suitable property find the heading "disabled access" in the "refine your research" section. You can also click on "accessible holidays" on the "Holiday Ideas" page to see all the properties suitable for people with disabilities. This information is also shown on the description page for every property, under the heading "services-policies". If any member of your group uses a wheelchair or has any other specific requirements please contact our team.
Swimming pool and garden maintenance are carried out by local staff on changeover day. In villas where maintenance is carried out more frequently, staff also come to the property during the week in order to keep it at its best both for you and for subsequent guests. We thank you for your collaboration.
We do suggest that you hire a car so you can visit the local area. Otherwise contact our team so we can help you find a property more suitable for those using public transport.
Smoking is not allowed in properties that specify "Smoking permitted: No" on the description page under the heading "services-policies". Otherwise smoking is allowed exclusively in communal areas but on no account in the bedrooms.

What does the property offer?

Other than that shown on the description page, each property will provide a minimum of mineral water, toilet paper, rubbish bags, detergents and other products for cleaning surfaces. These provisions will suffice for the beginning of your holiday, after which you will be expected to provide them. The kitchen will have cutlery, crockery and tools according to the number of guests. In some properties a free welcome basket is provided. This is generally mentioned in the description page under the heading "included services".
Most properties provide a cot or camp bed and a highchair which should be requested during the booking phase. Please bring your own bed linen for the cot as this is not usually provided.
Bed linen is provided and is included in the price. On arrival you will find the beds made and towels for each guest. Cot linen is not usually provided. Beach and pool towels are sometimes provided and this is shown under the heading "services" on the description page of the property. Linen changes are also shown under the heading "services". In some cases, it is possible, for a fee, to ask for extra linen changes.
Most properties do not provide a telephone. Some of our villas are located in the country or in areas with poor mobile phone reception. If you need to use your phone frequently ask our team about reception in the property you have chosen.
Most of our properties have an internet connection. To help you find a property with this service click on the heading "internet access" in the "refine your search" section. Whether included in the price or for a fee, the most common connection is via Wi-Fi, but some properties provide connection via a cable or USB. This information is specified under the heading "services" on the description page of the property.
Most of our properties have a parking area, except for some located on the sea or in town centres. Availability and type of parking are specified on the description page for each property.

Which services are included? What is extra?

Usually the price includes: use of the property for the dates booked, bed and bathroom linen, kitchen equipment, use of water and gas for the kitchen, swimming pool and garden maintenance (where relevant) and everything shown on the description page for each property under the heading "included services". Prices do not include tourist taxes, refundable deposits, that are paid on arrival, and all other services listed under the headings "other optional" and "not included services" on the description page of the property. Final cleaning, electricity, air conditioning, heating, cot and highchair, extra beds and internet connection are sometimes included and sometimes provided at a fee. Some properties include the price of electricity up to a certain amount of KW. In these cases the electricity metres are read at the beginning and at the end of the holiday and any excess is to be paid at the property itself.
The security deposit is indicated on the description page of the property, under the heading "services-policies". Usually this is paid on arrival at the property and is refunded at the end of the holiday if no damage has been caused and if services not included in the price (indicated on the description page of the property, under the heading "services") have not been used.
At the end of the holiday you will be required to pay for all "not included services" and "other optional" services that you have used and for any damage you have caused to the property. If the property is left in such a way that extra clearing is required, you may be obliged to pay for costs.
By "other optional" we mean requested services (for example housekeeper, cook, transfer, etc.) that you request and arrange with our staff some time before the holiday begins. These services are listed on the description page of the property under the heading "other optional". Services requested and arranged must be paid in cash on arrival at the property.
Heating, air-conditioning and electricity, where relevant, are sometimes included in the price and sometimes considered an extra to be paid at the property. Wood for the fireplace shall be paid for according to use. All this information can be found on the description page of the property under the heading "services". In some villas the consumption of electricity is included in the price up to a certain amount of KW. In most cases the limit will suffice but you will be charged for excessive use so we advise you to avoid overusing lights and electrical appliances. At the end of the holiday the amount of electricity used shall be calculated and any excess shall be paid for at the property.
Gas for the kitchen is always included in the price. Gas for heating is usually not included and must be paid for at the property.
Water is always included in the price but we do advise you to avoid waste.

Questions regarding booking

Our website page Terms and conditions explains the contract conditions for our properties. Please read them before confirming booking.
Click on the orange "Book Now" button on the description page of the property and fill in the booking form. We shall confirm your booking via Email with a document showing the details and terms of payment.
In order to complete your booking, you shall be required to pay 30% of the full price as a deposit within three days after receipt of our confirmation. For information regarding the terms of payment of the remaining 70%, please read "payment conditions" in the "prices" section on the description page of the property. If booking is made after the date when the balance of payment is already required, full payment shall be made when booking is confirmed.
We accept payment by bank transfer, Visa and Mastercard credit cards (the details of which shall be communicated by phone or email), PayPal or postal order.
In case of cancellation please inform our team, in writing, immediately. Penalties are calculated according to the number of days prior to the holiday the cancellation is made and can be seen under the heading "cancellation policy" in the "prices" section on the description page of the property. We suggest you take out a holiday insurance policy when you make your booking.
Once full payment has been made, you will receive, via email, your "Voucher" with all the details regarding your booking, information on 'how to get there' and the phone number(s) of the people who will welcome you on arrival. Please print a copy that you can hand in when you check in.

Before you leave

On your "Voucher", which you shall receive after you have completed payment, you will find information regarding directions to the property and the phone number(s) of the people who shall welcome you. Contact this number, a few days before you leave, to confirm or arrange your exact time of arrival that should be between 4.00 pm and 8.00 pm. If you intend to arrive before or after this time, please arrange this with our team. Arrivals after 8:00 pm are usually subject to a fee according to arrangements.
On the day of arrival, if you arrive later than the established time please contact our team and the people expecting you at the property, indicated on your "Voucher". Please note that arrivals after 8:00 pm are subject to a fee.
Some properties allow you to arrive between 9:00 pm and 12:00 pm if previously arranged, on payment of a fee, to be paid on arrival, to the people welcoming you. It is important that arrivals outside the period between 4:00 pm and 8:00 pm are arranged previously as stated on the contract. Please contact our team if you are unable to arrive during the usual arrival period.
Departure should take place between 8:00 am and 10.00 am. It is important not to leave the property after this time in order that the clearing staff have time to clean the property for the next guests. Arrange your departure time within this period with the people responsible who will refund the security deposit you paid on arrival, if no damage has been caused and if there are no extra payments due for extra services or other consumptions. If you have to leave before 8:00 am, your security deposit shall be refunded within 7 days by bank transfer (at your expense). In some properties it is possible to leave before 8:00 am if previously arranged and for a fee that shall be paid when you check out at the property itself. It is important that you leave the property in the same state in which you found it. Furniture must not be moved as this could cause damage.

During your stay

Unfortunately things can go wrong on holiday. In such cases please contact us immediately to give us the chance to resolve any problems. If you only inform us of problems encountered at the end of your stay you may lose your right to any eventual refund.
If you accidentally break or damage something during your stay, please inform the staff at the property in order that things can be repaired or replaced. The local staff shall assess the damage and any money to be paid shall be deducted from the security deposit you paid on arrival.
It is important to hand back the property as you found it. If any excess cleaning is required you will be requested to pay costs.
Carefully check that you have all your belongings with you before you leave the property. If you do leave something behind, we will do our best to return it to you but we cannot take responsibility if your possessions are not found or if they are damaged. Any postage costs are at your expense.